Hello, fabulous fashion rebels! We know that expressing your unique style comes with questions, and we’re here to make everything as clear and delightful as our most extravagant heels. Below, you’ll find answers to our most frequently asked questions about our products, delivery, and more. Can’t find what you’re looking for? Our team of style enthusiasts is always ready to help at [email protected].
⨠The Masquerade Collection
Q: What makes Masquerade Shoes different from other footwear brands?
A: We specialize in conversation-starting, statement-making footwear! From our iconic ‘Concept Heels’ and whimsical ‘Forest Friends’ collections to elegant ‘Bridal’ and ‘Bridesmaid’ lines, each pair is designed to be a unique work of art. We celebrate self-expression, confidence, and the joy of standing out from the crowd.
Q: Do you offer extended sizes?
A: Yes, we do! We believe everyone deserves access to extraordinary shoes. Our ‘Extended Sizes’ collection ensures more fabulous feet can find their perfect, statement-making fit.
Q: Do you sell more than just shoes?
A: Absolutely! Explore our ‘Homeware’, ‘Jewellery’, ‘Bags’, and ‘Accessories’ collections to complete your unique look from head to toe and beyond.
đ The Delivery Experience
Q: Where do you ship?
A: We ship globally to our community of style enthusiasts! (We currently cannot deliver to a few remote areas in Asia and other select locations).
Q: What are my delivery options and how long will it take?
A: We offer two fabulous options:
- Standard Shipping ($12.95): The express route to fashion. Your order will be delivered via DHL or FedEx within 10-15 business days after dispatch.
- Free Shipping: The elegant journey. For orders over $50, we use EMS to deliver your treasures within 15-25 business days after dispatch. It’s absolutely free!
Q: Will I be able to track my order?
A: Of course! Once your statement pieces are on their way to you, we’ll send you tracking information so you can follow their journey right to your doorstep.
đ¸ Payments & Security
Q: What payment methods do you accept?
A: We make checkout as smooth and secure as our most luxurious leather. We accept Visa, MasterCard, JCB, and PayPal.
âŠī¸ Returns & Exchanges
Q: What is your return policy?
A: We want your experience to be joyful. If your shoes don’t fit your vision or your feet perfectly, you have 15 days from the day you receive your order to initiate a return for a refund.
Q: How do I start a return?
A> Simply reach out to our friendly style enthusiasts at [email protected], and they will gladly guide you through the process.
đ My Account
Q: How do I reset my password or manage my account?
A: You can manage your account details and password by clicking on ‘My Account’ once logged in. If you’re having trouble, email us at [email protected] and we’ll help you regain access to your style profile!
Thank you for letting us be a part of your unique style story.
The Masquerade Shoes Team
Masquerade Shoes | 6293 Braun Circle, Arvada, US 80004