Dearest fabulous individual,
Welcome to Masquerade Shoes! Our mission is to bring a touch of magic and unparalleled style to your wardrobe. These Terms and Conditions (“Terms”) are here to create a clear and joyful understanding between you and Masquerade Shoes (“we,” “us,” “our”) regarding your use of our website, masqueradeshoes.com, and your purchases. By accessing our site and making a purchase, you agree to these delightful Terms. Please read them carefully.
1. Who We Are & Our Fabulous Products
Our Shop: Masquerade Shoes is your premier online destination for extraordinary footwear and accessories, including our iconic Concept Heels, Boots, Bags, and Jewellery. We cater to individuals who dare to be different, celebrating unique styles for every occasion, from Bridal to Back to school.
Product Description: We pour our hearts into crafting detailed product descriptions, photographs, and specifications. While we strive for accuracy, slight variations in color or detail may occur due to your screen settings. The magic is in the details, so if you have any questions, just ask!
Availability: All orders are subject to product availability. If an item sells out unexpectedly, we will notify you promptly and issue a full refund.
2. Your Account & Responsibilities
To make your shopping experience seamless, you may create an account. It is your responsibility to:
- Provide accurate, current, and complete information during registration and checkout.
- Maintain the confidentiality of your account password and any activities that occur under your account.
- Notify us immediately at [email protected] of any unauthorized use of your account or any other security breach.
3. Ordering, Payment & Pricing
Placing an Order: Adding items to your cart does not reserve them. A contract for sale is only formed when we send you an Order Confirmation email.
Payment Methods: We accept payments via Visa, MasterCard, JCB, and PayPal. All payments are processed securely through our trusted payment gateways.
Pricing: All prices on our website are listed in US Dollars ($). We reserve the right to adjust prices at any time, but changes will not affect orders for which we have already sent a confirmation.
4. Shipping & Delivery
We ship our magic worldwide, though we are unable to deliver to some remote areas and parts of Asia. Please see our Shipping & Returns page for full details, but here’s a quick glimpse:
- Processing: Orders are processed within 1-2 business days after payment confirmation.
- Standard Shipping: $12.95 via DHL or FedEx. Delivery within 10-15 business days after dispatch.
- Free Shipping: Available for orders over $50 via EMS. Delivery within 15-25 business days after dispatch.
You are responsible for any applicable customs duties, taxes, or fees imposed by your country’s import laws.
5. Returns, Exchanges & Your Happiness
Your satisfaction is our passion. Our returns and exchanges policy is designed with your happiness in mind.
- Window: 15 days from the date you receive your order.
- Condition: Items must be unworn, unaltered, and in their original packaging with all tags attached.
- Final Sale: For hygiene and exclusivity reasons, Bridal footwear and Jewellery are final sale and cannot be returned or exchanged.
- Process: You must email us first at [email protected] for authorization before sending anything back. The original shipping cost is non-refundable.
For the full, step-by-step guide, please visit our Shipping & Returns page.
6. Intellectual Property
All content on this website—including text, graphics, logos, images, designs, and the overall “look and feel”—is the exclusive property of Masquerade Shoes and is protected by international copyright and trademark laws. The “Masquerade Shoes” name and our unique product designs are our cherished intellectual property. You may not use, reproduce, or distribute any content from this site for commercial purposes without our express written permission.
7. Limitation of Liability
Masquerade Shoes shall not be held liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of, or inability to use, the website or our products, including but not limited to damages for lost profits, data, or goodwill. Our total liability to you for any claim arising from your use of the site or products shall not exceed the total amount you paid for the product(s) in question.
We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, or strikes.
8. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and the State of Colorado.
9. Contact Us
If you have any questions, concerns, or just want to share some fabulous feedback, please contact our wonderful customer care team:
Email: [email protected]
Address: 6293 Braun Circle, Arvada, US 80004
With love and fabulousness,
The Masquerade Shoes Team